FAQ

We accept STL, OBJ, STEP, and 3MF files. If you're unsure, just upload your file — our team will help you validate it.

Make sure your file is below 100MB. If you're still facing issues, send it via email or Google Drive and we’ll manually check it.

Yes, we offer basic mesh repairs and advanced CAD edits depending on the issue. A small service fee may apply.

Yes, please double-check to make sure the file is in the correct dimensions.

Yes! Please use our “Request a Quote” form or email us your requirements — we offer discounts for quantity orders.

We accept credit cards, PayPal, Apple Pay, Google Pay, and bank transfers for large commercial orders.

No. All pricing is shown up front. Sales tax may be added if required based on your location.

Orders must be prepaid unless you've arranged a net payment term with us for repeat business or B2B contracts.

Use our Material Guide or contact us — we’ll help match the best material to your application (strength, flexibility, temperature resistance, etc.).

No, we do not.

Draft quality uses thicker layers for faster printing and lower cost. High-detail quality uses thinner layers for better surface resolution and smooth finishes.

Some materials like PETG are considered food-safe in raw form, but we recommend using a food-safe coating or contacting us for proper guidance before food use.

Our system supports files up to 100MB. If your file is larger, you can compress it or email it directly to our support team.

Try refreshing the page or clearing your browser cache. If issues persist, email us your file and we’ll handle it manually.

No, we do not.

We only accept one file at a time.

No account is required to order. However, creating one allows you to track past orders and access saved uploads.

Changes can be made within the first 30 minutes of ordering. Please contact us immediately after checkout to request a modification.

Yes! We offer volume-based discounts and special rates for repeat business. Contact us with your order details to get a custom quote.

Yes, we accept PayPal, major credit cards, and cash for local orders. Payments are processed securely at checkout.

We use USPS, UPS, and FedEx. You can choose the method during checkout. Local pickup is also available in Long Beach, CA.

Yes, we ship worldwide. International shipping fees and delivery times vary based on location and courier service.

Absolutely. Once your order ships, a tracking number will be emailed to you. You can also find it in your account dashboard.

Please contact us within 48 hours with photos. We’ll replace or refund the item depending on the situation.

We provide basic spray-paint finishes in select colors for an additional fee. Custom painting is available upon consultation.

Yes, support removal is included in the price unless you request otherwise. Additional cleanup or detail work may incur a fee.

Options include light sanding, resin coating, or acetone vapor smoothing (for ABS). Each method varies in cost and finish.

Yes, we offer basic part assembly. Please provide clear instructions or reference models if your project requires it.

Yes, you can pay upon pickup at our Long Beach location. We recommend confirming your order and payment method in advance.

Absolutely. Business customers receive downloadable invoices with tax information upon request or automatically through our system.

Most orders require full payment before printing. For larger projects, we may accept a 50% deposit with the balance due upon completion.

Yes, sales tax is automatically applied to California orders unless a valid resale certificate is provided.

Use the file upload tool on our Instant Quote page. Drag and drop your file or click to select it from your device.

Yes, uploads are limited to 100MB per file. For larger files, contact us to arrange an alternative method such as Google Drive or WeTransfer.

Yes! You can upload multiple files for quote and printing, either separately or in a single zip archive.

No worries! We offer basic mesh repairs and optimization for print readiness. If the file is not printable, we'll let you know what’s needed.

Yes! On our quote page, you can select your preferred printer based on layer resolution and speed. If unsure, we’ll automatically assign the best fit.

Draft prints faster and is more cost-effective with thicker layers (~300 microns). Standard offers balanced detail (~200 microns), and Detailed produces high-resolution prints (~100 microns or less).

We currently offer multicolor options for specific technologies and models. Contact us for full-color support availability.

Our largest FDM printers support up to 450 x 450 x 500mm. Larger parts can be split into sections and joined post-print.

We offer Light (20%), Medium (50%), Solid (95%), and Full (100%) infill. You can choose based on strength, material usage, and price.

Yes, we use support structures for overhangs and complex geometries. Supports are removed after printing but may leave slight surface marks.

Parts with angles greater than 45°, bridges, or suspended features typically need support. Our software auto-detects and recommends support use.

Yes! Hollow parts can be printed with minimal infill or as shell-only prints. We can also create drain holes if you request it.

Orders can be canceled within 1 hour for a full refund. After that, cancellation may not be possible if printing has begun.

Contact us immediately with the correct file. If production hasn't started, we’ll update it for you. If printing began, fees may apply.

Yes, you can update your shipping address before your order is shipped. Email us as soon as possible with the new details.

If we request approval for revisions and don’t hear back in 48 hours, the order may be delayed or canceled depending on your settings.

We offer refunds only in cases of manufacturing errors, damage during shipping, or if the item was not made to the specified parameters.

Please email us with a photo of the damaged part and packaging within 48 hours of receiving it. We’ll review and may reprint or refund.

If the part was printed exactly to your file specs, we can’t offer a refund. If it’s an error on our side, we’ll remake or refund it.

Refunds are processed within 3–5 business days after approval. It may take additional time for your bank to reflect the transaction.

Make sure the file is under 100MB and in a supported format (STL, OBJ, STEP, 3MF). If it still doesn’t work, email us the file directly.

Absolutely. We offer CAD design services for prototyping, adapting scanned parts, or fixing dimensional issues. Just send us your request.

Yes! We can create a 3D model based on reference images, hand sketches, or concept art. Make sure your visuals are clear and detailed.

Simple repairs take 1–2 hours. Complex files or custom redesigns may take 1–3 days depending on workload and revision rounds.

Vector formats like DXF or SVG are best. Please ensure paths are closed and use separate layers for cuts and engravings if needed.

No, our current laser cutting setup does not support metal or glass. We specialize in organic and polymer materials.

We typically cut materials up to 6mm (1/4") thick. For thicker stock, please contact us for a custom evaluation.

Absolutely. We can combine laser-cut pieces with 3D printed components in one project, and we can assist in assembly if needed.

Absolutely. Local pickup is available in Long Beach, CA. We’ll notify you via text or email when your item is ready.

Shipping is calculated at checkout based on weight, size, and destination. Most small parts ship for under $10.

Yes. If you prefer to use your own label or courier account, let us know and email your shipping label after checkout.

Please contact us immediately with photos. We’ll work with the carrier to resolve the issue and may offer a replacement or refund.

Photogrammetry is a method of creating 3D models by taking multiple photos from different angles and reconstructing geometry using software.

Our scans typically achieve sub-millimeter accuracy for small objects and around 1-2mm for full-body captures, depending on equipment and conditions.

You’ll typically receive OBJ or STL mesh files. We also provide STEP/IGES if you request CAD conversion (additional fee may apply).

Yes! With proper lighting and coverage, we can reconstruct 3D models from your images. Guidelines are available upon request.

Yes, we offer Net 15/30 invoicing to verified businesses. Please contact us to set up billing terms before placing an order.

Yes, an invoice is automatically generated and sent via email after checkout. For bulk or custom orders, we provide a manual invoice upon request.

Yes, we support milestone payments and deposits for large or ongoing projects. Please coordinate with us prior to placing the order.

We handle billing issues promptly. Contact us within 7 days of the transaction, and we’ll issue a correction or refund based on the case.

Contact us immediately. We can cancel or update your file if production hasn’t started yet. If work has begun, there may be additional charges.

No, we only accept one file at a time.

Use tools like MeshLab, Netfabb, or Cura to reduce resolution or decimate the mesh. You can also use file-sharing services and email us the link.

Yes. Our system checks for non-manifold edges, holes, and common mesh errors. We also offer manual review and repair if needed.

Absolutely. We understand the importance of confidentiality and are happy to sign your NDA or provide our own if needed.

Yes! We can provide white-label 3D prints or services with your branding. Contact us to discuss your reseller or private label needs.

Yes. Business accounts can simplify repeat ordering, invoicing, and support. Please reach out with your business info to get started.

Absolutely. We specialize in short-run and low-volume production, ideal for functional parts, custom enclosures, or jigs and fixtures.